Green Source - Terms and Conditions of Service

GREENSOURCE ENROLLMENT

San José Clean Energy is the default electric generation service provider in the City of San José. Accounts within SJCE’s service area are automatically enrolled with SJCE’s GreenSource electricity generation service, beginning with municipal accounts in September 2018 and citywide residents and businesses in February 2019. Account holders may request to opt out.

RATES

San José Clean Energy (SJCE) electric generation rates are managed with the intention of providing cleaner electricity at competitive rates. Any changes to rates will be adopted at duly noticed public meetings of the San José City Council. PG&E charges SJCE customers a monthly Power Charge Indifference Adjustment (PCIA) and acts as a collection agent for the Franchise Fee Surcharge, which pays for PG&E's right to use public streets to run electric service to your home or business. Please contact PG&E for more information about these charges. SJCE has already accounted for these additional charges in calculating rates. View SJCE rates online at www.sanjosecleanenergy.org or call 833-432-2454 for more information. These rates and cost comparisons may change over time.

FINANCIAL ASSISTANCE PROGRAMS

Financial assistance programs like CARE (California Alternate Rates for Energy), FERA (Family Electric Rate Assistance) and Medical Baseline Allowance remain the same with SJCE. If you are enrolled in any of these programs with PG&E, those programs will continue to apply to you as an SJCE customer.

BILLING

You will receive a single monthly bill from PG&E that includes all electricity related charges, including SJCE electric generation charges. PG&E forwards payments for SJCE generation to SJCE. PG&E will continue to charge for transmission, distribution, public goods programs and other non-generation charges at the same rates it charges customers who do not receive SJCE service.

OPT OUT

You may request to opt out of SJCE electric generation service by calling 833-432-2454. Please have your PG&E account information on hand to process your request. If you have been enrolled in the SJCE GreenSource program, there is no fee to opt out before your SJCE service starts or within 180 days after your SJCE service starts. After that time, there is a one-time administrative fee ($5 residential and $25 commercial). Please be advised that if you do opt out and return to PG&E, you will not have the option to return to SJCE for a full year and will be subject to PG&E’s terms and conditions of service. Additionally, PG&E requires that SJCE customers use one of the following options for returning to PG&E generation service: Option 1) Return to PG&E generation service at the end of your current billing cycle on PG&E’s transition rate for a six-month period and standard rates thereafter; or Option 2) Return to PG&E generation service, after six months’ notice, on PG&E standard rates. For more information on PG&E’s terms and conditions visit www.pge.com/cca. Accounts will be transferred on the day the electric meter is read and cannot be transferred during the middle of a billing cycle. Opt out requests received at least 5 days prior to a customer’s meter read date will be processed for that meter read date; all other opt out requests will be processed on the subsequent meter read date. Customers who opt out or otherwise stop receiving service from SJCE will be charged for all SJCE electricity used before ending SJCE electric service. There is no fee to restart SJCE service for customers who wish to return to SJCE service after waiting the full year after opt out.

FAILURE TO PAY

San José Clean Energy may transfer your account to PG&E upon 14 calendar days’ written notice if you fail to pay your bill. If your service is transferred, you will be required to pay the opt out fees described above.

CUSTOMER PRIVACY POLICY

Please read San José Clean Energy’s Customer Confidentiality Policy or call us at 833-432-2454.