Rooftop Solar

Have solar? You’ll be enrolled in 2020

If you had rooftop solar on your home in February 2019, we delayed your enrollment into San José Clean Energy (SJCE) until 2020.

Scroll down to learn more about SJCE’s Net Energy Metering (NEM) program and your enrollment.

If you’re thinking about getting solar for your home, view our step-by-step guide and learn about rebates and incentives on our Going Solar webpage.

solar installation


SJCE NEM Program Benefits

Our Net Energy Metering (NEM) program is similar to PG&E’s, with a few benefits:

  • Option to be billed monthly or annually
  • Our Net Surplus Compensation rate will be 25% higher than PG&E for customers that are annual net generators of power (set annually; currently $0.03552 per kWh)
  • Service by SJCE does not affect your rate plan or legacy NEM status, and SJCE honors all PG&E rate plans
  • Option to receive 100% renewable energy with TotalGreen
    • If you are a TotalGreen customer, the extra $0.01/kWh premium applies when you are drawing power from the grid as well as when you are generating power and sending it back to the grid.

View our NEM program terms and conditions.


How NEM Works

A special meter tracks the difference between the amount of electricity your solar panels produce and the amount of electricity you use during each billing cycle. When your panels produce more electricity than you use, you receive a credit on your bill. Bill credits will be carried over for use in subsequent billing period(s) throughout the Annual True-up Period (April to April each year) until such credits are exhausted.

solar installation

Annual True-Up

A true-up is an annual settlement of your account’s net charges and credits. Net charges will be applied and net credits will be reset to zero.

  • Net Consumers are customers whose panels generate less electricity than they consume over the annual true-up period
  • Net Generators are customers whose panels generate more electricity than they consume

SJCE customers who are Net Generators during an Annual True-Up Period will be paid for the excess energy at the Net Surplus Compensation rate (currently $0.03552 per kWh) – 25% higher than PG&E’s rate.

True-Up Dates

Once you’re enrolled in SJCE service, you’ll have two true-up dates: one with PG&E, who remains your provider for electric delivery, and one with SJCE, your new electricity generation provider.

Your PG&E true-up date will be the date of your enrollment with SJCE. On that date, your net charges and credits for electric delivery and non-bypassable charges will be settled.

Your SJCE true-up date will be your April billing date, when your net charges and credits for electric generation will be settled. For new customers, the annual true-up period for the first year will cover the period starting on the date that the customer began SJCE service through the customer’s April billing date. In cases where a new customer has received SJCE service for less than 10 billing cycles in their first annual true-up period, the annual true-up period will be extended to the following April billing date.


SJCE charges will be included in your monthly PG&E statement. Read our Understanding your NEM Bill flyer to learn more. Note the bill shown in the flyer is a sample NEM 2.0 bill and may look different from your bill. If you have NEM 1.0 and want to know more about what your bill will look like, or have questions, please contact Customer Service at (833) 432-2454 or  

By default, SJCE residential and A1 non-residential NEM customers will be billed annually and receive monthly energy statements. Customers can choose to receive monthly billing by calling (833) 432-2454.

Learn More

We have cancelled our March 16 informational meeting for rooftop solar/Net Energy Metering (NEM) customers out of an abundance of caution to protect the community and staff from potential spread of COVID-19.

Learn more about our NEM program by viewing our presentation slides or watching our virtual presentation:

2020 Enrollment

If you had rooftop solar on your home in February 2019, we delayed your enrollment into SJCE until 2020. If you became an SJCE customer in February 2019 and then installed solar, you remained our customer and were enrolled in our NEM program.


If your PG&E NEM true-up month is: Your scheduled SJCE enrollment date is:
March, April, or May 2020 Phase 1 – April 2020
June, July, or August 2020 Phase 2 – July 2020
September, October, or November 2020 Phase 3 – October 2020
December 2020, or January or February 2021 Phase 4 – January 2021


Five enrollment notices will be mailed to you:

  • In January 2020, you will receive a letter 2020 explaining SJCE’s enrollment schedule and NEM program
  • In the 60-day period prior to your enrollment, you will receive two postcards
  • In the 60-day period after your enrollment, you will receive two reminder postcards

Enrollment True-Up

Both PG&E and SJCE will perform a true-up when your energy provider changes to SJCE or back to PG&E. This settlement will result in a balance due for any usage charges owed to-date, or alternatively will result in a forfeiture of any excess credits on your account at that time.

Early Action

Starting January 2020, prior to your scheduled enrollment you may opt in early to:

  • SJCE GreenSource service, our default service with cleaner and cheaper power than PG&E standard service,
  • SJCE TotalGreen service, our 100% renewable energy service that costs an extra $0.01/kWh, which costs the average home with solar about $3 extra per month,
  • Or opt out to remain entirely with PG&E.

Please call us at (833) 432-2454 Monday through Friday, 8 a.m. to 5 p.m.