Customer Confidentiality Policy

Notice of Accessing, Collecting, Storing, Using, and Disclosing Energy Usage Information

San José Clean Energy (SJCE), its employees, agents, contractors and affiliates shall maintain the confidentiality of individual customers’ names, service addresses, billing addresses, telephone numbers, email addresses, account numbers and electricity consumption, except where reasonably necessary to conduct SJCE’s business or to provide services to customers pursuant to the “Rules Regarding Privacy and Security Protections for Energy Usage Data” issued by the California Public Utilities Commission (CPUC). Examples of reasonably necessary business purposes include but are not limited to when such disclosure is necessary to (a) comply with law, regulation or court order; (b) enable SJCE to provide service to its customers; (c) collect unpaid bills; (d) obtain and provide credit reporting information; (e) resolve customer disputes or inquiries; (f) communicate about demand response, energy efficiency, energy management and conservation programs, or (g) in situation of imminent threat to life or property. SJCE shall not, under any circumstance, disclose customer information for third-party telemarketing, e-mail or direct mail solicitation. Aggregated data that cannot be traced to specific customers may be released at SJCE’s discretion.

Customer data, including individual customer names, addresses and electric energy usage data, is collected via PG&E’s metering systems. SJCE may share customer data with contractors and vendors for purposes of providing services and operating programs. Contractors and vendors are required to agree to only use customer data for program operational purposes and protect it under the same standards as SJCE. SJCE maintains customer-specific energy usage and billing information for only as long as is reasonably necessary, typically not more than five years unless otherwise required by law or regulation.

The effective date of this policy is June 28, 2018. Notice of this policy will be provided annually to customers via an on-bill message guiding customers to the most updated version on San José Clean Energy’s website, sanjosecleanenergy.org. Any changes to this policy between notification periods will be communicated through San José Clean Energy’s website. Previous versions of this policy can be requested via email at info@sanjosecleanenergy.org or by mailed request to San José Clean Energy, Attention: Manager of Account Services, Community Energy Department, 200 East Santa Clara Street, San José, California 95113, 14th Floor.

Customers having any questions or concerns regarding the collection, storage, use or distribution of customer information, or who wish to view, inquire about or dispute any customer information held by SJCE or limit the collection, use or disclosure of such information, may contact the Manager of Account Services, by phone at 833-432-2454 via email at customerservice@sanjosecleanenergy.org or by mail at Community Energy Department, 200 East Santa Clara Street, San José, California 95113, 14th Floor.