FAQ

General
Energy Choices
Enrollment and Opting Out
Rates and Billing
Rooftop Solar
Commercial Customers

San José Clean Energy is the new nonprofit, locally controlled electricity generation service provider for residents and businesses in the City of San José. We will provide residential and commercial electricity customers with clean, carbon-free power options at competitive prices, from sources like solar, wind and hydropower. We source electricity for customers and PG&E delivers it over existing utility lines, and continues to do maintenance, billing and customer service as they always have.

As a city department, any revenues that exceed our costs will be used to benefit the communities we serve.

Until now, PG&E has been the only electricity provider in San José. In 2002, California Assembly Bill 117 established Community Choice Aggregation (CCA), a new way for California communities to provide local residents and businesses with a choice of electricity providers. A city or a group of cities pool (aggregate) the electricity demand from residents and businesses in their area and buy electricity for them. CCAs offer cleaner, carbon-free electricity. SJCE is the new CCA for the City of San José and we’re the largest city in the country to operate a CCA.

No, we are partners in providing your electricity service. SJCE replaces PG&E’s electric generation services with a local, publicly controlled electric generation service. We buy clean, carbon-free electricity for you, which PG&E then distributes to San José homes and businesses. PG&E continues to provide customer and billing services, maintains power lines and fixes outages. It also provides all natural gas services.

Yes, reliability will absolutely stay the same. SJCE provides electric generation services, but PG&E still has responsibility for power transmission, distribution, billing and service, and it continues to maintain the power distribution network as it always has.

As a City department, SJCE is governed by San José City Council, which ensures public transparency. There is also a Community Advisory Commission. The City Council meets weekly and the Community Advisory Commission meets monthly. All meetings are open to the public and your comments are encouraged.

No. SJCE is entirely self-funded by revenues we receive from customers.

No. SJCE is “owned” by the City of San José and is a City department called Community Energy. There are no shareholders so all revenues stay right here. We don’t have to charge extra to generate a profit or pay dividends, which helps keep our prices competitive even though renewable energy is more expensive, and allows us to invest in local clean energy generation projects.

If you have questions about San José Clean Energy you can call us toll free at 833-432-2454. Or email us at customerservice@sanjosecleanenergy.org. If you have questions about PG&E, call PG&E at 1-800-743-5000.